Return Policy
*please retain invoice for proof of purchase.
*refund or exchange will not accepted after 7 days.
*Refund will not accepted if you simply change your mind.
Proof of Purchase
Returns, refunds, or exchanges requests must be accompanied by any one of the following proof of purchase documents:
1, Original register receipt (no photocopies accepted)
2. Online Tax Invoice (order confirmations will not be accepted)
3. Financial Statement (i.e bank statement, credit card statement)
PRIVACY STATEMENT
At Crown asian, we respect the privacy of your personal information in our care. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained. This Privacy Policy relates to personal information we collect and handle about you as our customers.
Types of personal information collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services or products you are seeking. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about.We may not be able to provide our products or services, or make offers to you without your personal information. For example, we may not be able to ensure you are awarded loyalty card discount.
Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us and MERRY SEASONS PTY LTD. This includes: using your loyalty card or number or associated identifiers such as payment cards; making a purchase in store; placing an order online; making a non-cash payment; participating in a promotion, competition, or survey; registering for services; using related digital services. We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes, and we also operate video and audio surveillance devices in our premises.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering, improving and personalising our products and services. This can include processing payments, delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers. Using personal information, we endeavour to improve our understanding of your interests, suitability and behaviour in relation to products, services and offers.
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our businesses. We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (eg. email), our digital services and other means. These communications may relate to the products and services we provide, and other products which may be of interest to you.
Sharing of personal information
To make it easy for you to deal with merryseasons pty ltd(including loyalty card) and provide you with a more personal and consistent experience, we may exchange and combine personal information with them for the purposes described in our respective privacy policies.
We and merryseasons pty ltd may exchange your personal information with service providers engaged to assist with services including data processing, data analysis, information broking, credit reporting, online computing, printing, contact management, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation and mailing services.